Support Tip: ConfigMgr 2012 App catalog error "network communication or configuration problem"

~ Gagan Mehra | Support Escalation Engineer

Here’s an interesting issue I saw the other day that I thought was worth mentioning here on the blog just in case anyone else runs across it. I was talking to a customer and whenever he would go under My Devices in the System Center 2012 Configuration Manager Application Catalog he would see the following error:

This settings cannot be configured because of network communication or configuration problem

Additionally, under the Silverlight log for the Application Catalog we found this:

[1][00/25/2010 16:54:44] :ApplicationDetailViewModel.ShowNetworkWarning-Error:User is not allowed or supported to install on the current machine
…
[1][00/25/2010 16:54:46] :ApplicationDetailViewModel.InstallAppProgression-Error:User is not allowed or supported to install on the current machine
[1][00/25/2010 16:54:46] :ApplicationDetailViewModel.UpdatePageView:PageViewMode changed to:FastInstallError
[1][00/25/2010 16:54:47] :FastInstallPageView:Create Page View FastInstallError

This issue can occur if there is a time skew (time difference) between the client and the domain controller. Fortunately for us that’s a relatively easy fix:

1. Open a CMD prompt with ADMIN rights.
2. Run Net time /set.
3. When it prompts to sync then type yes or y.
4. Close the Application Catalog and Software Center and open it again.
5. Check under My Devices in the Application Catalog and the error should be gone.

Gagan Mehra | Support Escalation Engineer | Microsoft GBS Management and Security Division

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